Remote Ecommerce Support Representative

Summary

Join Dutchie's Support Team as a Technical Escalation Point to empower dispensaries and guide consumers through a seamless experience in the cannabis industry.

Requirements

• 1+ years in a customer support role with a knack for problem-solving
• Exceptional written and verbal communication skills
• Proficiency in web-based software, CRMs, and Google Suite

Responsibilities

• Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets
• Assist dispensary and consumer customers across email, phone, and live chat
• Troubleshoot hardware and software, managing multiple issues simultaneously
• Test solutions for emerging issues and contribute to knowledge sharing across teams
• Contribute product feedback to the organization for future platform development

Benefits

• Comprehensive Benefits : Medical, dental, and vision coverage to keep you healthy
• Equity Opportunity : Stock options for all employees
• Work-From-Home Support : Office stipend to set up your space
• Flexible Time Off : Vacation and sick days