Remote Field Service Technician I

Summary

Join us at Roush, where we fuse technology and engineering to provide product development solutions. As a Field Service Technician II, you'll disassemble, reassemble, troubleshoot, and maintain vehicle platforms on-site or remotely. You'll communicate with employees, engineering, customers, and requesters, and mentor team members to ensure Roush and customer standards are met.

Requirements

• High School diploma or equivalent
• Minimum of 7 years of experience maintaining, troubleshooting, and repairing vehicle systems and minimum of 2 years of experience as Field Service Technician
• Minimum of 3 years of diagnosing to component level and repairing newly integrated vehicle systems
• Proficient in the use of maintenance tools, repair and special tools, diagnostic equipment
• Familiar with application of diagnostic software such as Ford International Diagnostic Software (F-IDS), Ford Diagnosis and Repair Systems (FDRS) and Diagnostic Engineering Tool (DET)
• Knowledge of vehicle systems (powertrain, chassis, electrical, thermal, exteriors, interiors, etc.) and related components, component materials & fasteners
• Valid Commercial Driver’s License (CDL)

Responsibilities

• Maintain, troubleshoot, diagnose, and repair equipment and systems to component level failures experienced during operation
• Perform Preventive Maintenance Checks and Services (PMCS) according to project expectations and Technical Manuals (TMs) or work instructions, will include utilization of schematics and diagrams
• Perform equipment updates to support testing of vehicle systems
• Coach, mentor and oversee team member’s performance on or in project activities
• Communicate diagnostic findings to engineering staff for analysis and collaborative resolution and conduct daily meetings with team to brief on activities and program or project expectations
• Assist internal activities with technical expertise related to issue resolution and warranty cases
• Develop project work instructions in collaboration with engineering and team leadership

Preferred Qualifications

• Certification in Engineering Technology or similar
• National Institute for Automotive Service Excellence (ASE) or Original Equipment Manufacturer (OEM) Certification
• Proficient in the use of maintenance tools, repair and special tools, advanced diagnostic equipment including ATI Vision, PTDiag and Roush Diagnostic Tool (RDT)
• Proficient in working with Technical Manuals (TM’s), wiring schematics, work instructions, work orders and follow-up of historic troubleshooter findings and notes
• Excellent verbal and written communication skills and able to interact professionally with others and ability to prepare written technical reports
• Broad knowledge of vehicle systems (powertrain, chassis, electrical, thermal, exteriors, interiors, etc.) and related components, component materials & fasteners

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Earned sick time
• STD
• LTD
• 401K
• Tuition reimbursement
• Paid vacation
• Paid holidays