Remote Field Service Technician

Summary

Join our team as a technical expert in packaging systems installation, maintenance, and training. You will work remotely with occasional on-site visits to clients in the Nuremberg region.

Requirements

• Minimum of 6 years of experience
• Bachelor’s degree with at least 2 years in a similar technical role
• Familiarity with CRM systems and Microsoft Office applications is a plus
• Proficient in both German and English, with strong verbal and written skills
• Excellent communication skills and the ability to independently devise creative solutions to customer issues
• Availability for standby duty for service provision outside of office hours

Responsibilities

• Install packaging systems
• Perform preventive and corrective maintenance, rework, assemble, and upgrade machines and equipment
• Handle service requests independently, adhering to the agreed Service Level Agreement (SLA)
• Provide written feedback as required
• Conduct preventative maintenance, inspections, supervision, and support for delivered projects and products
• Respond to emergency repairs and troubleshoot issues; resolve registered machine and equipment interruptions and involve third parties when necessary
• Deliver onsite training to customers and operators
• Transform complaints into long-term improvements

Benefits

• Performance-based bonus
• Company car
• Cell phone
• Laptop (which can be used for personal purposes)