Remote Field Service Technician
Pacifica Continental
πRemote - Germany
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Job highlights
Summary
Join our team as a technical expert in packaging systems installation, maintenance, and training. You will work remotely with occasional on-site visits to clients in the Nuremberg region.
Requirements
- Minimum of 6 years of experience
- Bachelorβs degree with at least 2 years in a similar technical role
- Familiarity with CRM systems and Microsoft Office applications is a plus
- Proficient in both German and English, with strong verbal and written skills
- Excellent communication skills and the ability to independently devise creative solutions to customer issues
- Availability for standby duty for service provision outside of office hours
Responsibilities
- Install packaging systems
- Perform preventive and corrective maintenance, rework, assemble, and upgrade machines and equipment
- Handle service requests independently, adhering to the agreed Service Level Agreement (SLA)
- Provide written feedback as required
- Conduct preventative maintenance, inspections, supervision, and support for delivered projects and products
- Respond to emergency repairs and troubleshoot issues; resolve registered machine and equipment interruptions and involve third parties when necessary
- Deliver onsite training to customers and operators
- Transform complaints into long-term improvements
Benefits
- Performance-based bonus
- Company car
- Cell phone
- Laptop (which can be used for personal purposes)
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