Remote Financial Services Representative

Summary

Join a dynamic team at Verifone as a Financial Services Representative and play a key role in driving operational efficiency within the fast-paced world of financial operations. Manage crucial processes like cash application and merchant payouts, investigate complex transactions, resolve high-priority customer issues, and collaborate with cross-functional teams.

Requirements

• Fluent in English and proficient in German
• Bachelor’s degree in Accounting or Finance
• Minimum 2 years’ experience working in a Financial Operations/Accounting Department
• You demonstrate strong communication skills
• Good research and analytical skills
• Able to multi-task and establish priorities to consistently meet deadlines

Responsibilities

• Manage the cash application process: Daily reconciliation of bank deposits and cash receipt system entries for the bank accounts
• Reconciliation of Cash Payout Files for Merchants
• Identify Transactions for Duplicates and Qualify for Refunds, manual refund processing
• Investigation and Rebooking of Transactions when Payout to Merchants have failed
• Resolves escalated customer issues and internal issues of high complexity and proactively follow up on complex issues to resolve them with some guidance and within SLAs
• Ensuring the operations’ efficiency and meeting the contractual terms with our merchants
• Ability to organize and lead meetings with business and operational data stakeholders
• Support management with ad-hoc reporting
• Actively participate in achieving the goals of the team and the department