Remote Guest Experience Associate

Summary

Join Placemakr as a Guest Experience Associate and be part of a team that provides exceptional experiences to guests, residents, and partners. As the primary point of contact for our guests and residents, you will embody Placemakr's Community Norms and consistently go above and beyond to ensure both internal and external customer satisfaction.

Requirements

• 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage
• Previous experience communicating effectively with internal and external customers, both verbally and in writing
• Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!)

Responsibilities

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider
• Foster a 'one team' mentality by collaborating effectively with fellow property team members
• Maintain a safe, secure and compliant environment for team members and guests
• Offer support to team members in need and support the de-escalation of situations when required
• Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB
• Communicate effectively with internal and external customers (i.e. guests, team members and vendors)
• Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards
• Collect payment method consistently at check-in, following established protocols
• Utilize maintenance, housekeeping, check-in, and other systems accurately
• Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method
• Complete thorough and effective shift handovers at the conclusion of each shift

Benefits

• Competitive pay
• Stock options
• Generous monthly bonus program of up to $500/month
• Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
• Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)
• Exclusive, Placemakr-branded swag through our Placemakr Stars Program
• Weekly Paychecks
• Yearly uniform stipend
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
• Paid Parental Leave
• Paid Life Insurance
• 401k + 4% employer matching program
• Paid Time Off to allow time for you to recharge
• ZayZoon as an option to access your paycheck before your payday
• Plus, discounts to stay at select Placemakr properties all over the US