Restaurant Manager

Summary

Join our team as a Guest Service Associate to promote and ensure guest satisfaction by developing and maintaining a strong team environment, delivering prompt and courteous service, and ensuring total guest satisfaction in the service of food and beverage.

Requirements

Above average communication skills

Responsibilities

• Promote and ensure guest satisfaction
• Develop and maintain a strong team environment
• Deliver prompt and courteous service
• Maintain a positive image through all guest contact and through cleanliness of guest areas
• Assure total guest satisfaction in the service of food and beverage
• Ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc
• Exercise station rotation to ensure stations are distributed fairly
• Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his/her job performance, when required, to ensure guest satisfaction
• Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction
• Establish effective communication with Associates to gain their trust and respect through his/her hard work
• Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation