Remote Homeowner Success Manager

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Portoro

πŸ’΅ $50k-$65k
πŸ“Remote - United States

Job highlights

Summary

Join our team as a Homeowner Success Manager and be part of a branded, tech-enabled property management company for premium vacation rental homes. This role requires excellent communication, attention to detail, and a positive attitude. You will maintain relationships with homeowners, resolve customer complaints, and optimize processes within the company.

Requirements

  • 3+ years of hospitality, property management, or customer-facing experience
  • Comfortable working in a startup environment with the empowerment to make decisions
  • Excellent communication skills, both written and verbal
  • Ability to travel for ad hoc onsite owner events/meetings
  • Strong problem-solving and conflict-resolution skills
  • Legal right to work in the United States

Responsibilities

  • Review and resolve customer complaints and concerns
  • Full understanding of owner contracts, terms, renewal dates and licensing to remain compliant with contract and local permitting
  • Manage the owner communications for onboarding including initial discovery call to go live
  • Work with onboarding stakeholders to ensure effective and efficient communication between owner, homeowner success manager and other involved departments
  • Assist in creating training courses and educational materials for owner success team and overall company use
  • Maintain a detailed understanding of and assist customers with questions and suggestions regarding Operations, Revenue Management, Accounting, Guest Experience and Marketing
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

Benefits

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Vision insurance

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