Remote Homeowner Success Manager
Portoro
π΅ $50k-$65k
πRemote - United States
Please let Portoro know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Homeowner Success Manager and be part of a branded, tech-enabled property management company for premium vacation rental homes. This role requires excellent communication, attention to detail, and a positive attitude. You will maintain relationships with homeowners, resolve customer complaints, and optimize processes within the company.
Requirements
- 3+ years of hospitality, property management, or customer-facing experience
- Comfortable working in a startup environment with the empowerment to make decisions
- Excellent communication skills, both written and verbal
- Ability to travel for ad hoc onsite owner events/meetings
- Strong problem-solving and conflict-resolution skills
- Legal right to work in the United States
Responsibilities
- Review and resolve customer complaints and concerns
- Full understanding of owner contracts, terms, renewal dates and licensing to remain compliant with contract and local permitting
- Manage the owner communications for onboarding including initial discovery call to go live
- Work with onboarding stakeholders to ensure effective and efficient communication between owner, homeowner success manager and other involved departments
- Assist in creating training courses and educational materials for owner success team and overall company use
- Maintain a detailed understanding of and assist customers with questions and suggestions regarding Operations, Revenue Management, Accounting, Guest Experience and Marketing
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πGermany
- πGermany
- πPoland
- πGermany
- π°$117k-$149kπUnited States
- πGermany
- πGermany
- πUnited States
- πUnited States
Please let Portoro know you found this job on JobsCollider. Thanks! π