Remote Homeowner Success Manager
Portoro
π΅ $50k-$65k
πRemote - United States
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Job highlights
Summary
Join our team as a Homeowner Success Manager and be part of a branded, tech-enabled property management company for premium vacation rental homes. This role requires excellent communication, attention to detail, and a positive attitude. You will maintain relationships with homeowners, resolve customer complaints, and optimize processes within the company.
Requirements
- 3+ years of hospitality, property management, or customer-facing experience
- Comfortable working in a startup environment with the empowerment to make decisions
- Excellent communication skills, both written and verbal
- Ability to travel for ad hoc onsite owner events/meetings
- Strong problem-solving and conflict-resolution skills
- Legal right to work in the United States
Responsibilities
- Review and resolve customer complaints and concerns
- Full understanding of owner contracts, terms, renewal dates and licensing to remain compliant with contract and local permitting
- Manage the owner communications for onboarding including initial discovery call to go live
- Work with onboarding stakeholders to ensure effective and efficient communication between owner, homeowner success manager and other involved departments
- Assist in creating training courses and educational materials for owner success team and overall company use
- Maintain a detailed understanding of and assist customers with questions and suggestions regarding Operations, Revenue Management, Accounting, Guest Experience and Marketing
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
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