Remote HR Specialist

Summary

Join our team as a Human Resources Specialist and support professionals engaged on behalf of clients throughout the region, while assisting in the management of back-end HR, accounting, and legal service providers. You will be responsible for supporting key employee life cycle processes, managing local payroll providers, benefits brokers, and other partners, responding to client queries, handling terminations, and serving as an expert for all human resources functions in the Philippines.

Requirements

• BS/BA Degree or higher in Human Resources, International Business, Accounting, Law, or other depending on experience
• 5-10 years of previous Human Resources experience
• Intermediate knowledge of labor legislation throughout the Philippines
• Excellent written and spoken language skills (English)
• Experience interacting with people internationally
• Resourceful, problem-solving aptitude
• Ability to work in an international team comprised of team members in different locations and from different cultures and backgrounds
• Willingness to work flexible hours across time zones, as required for international business
• Experience with Microsoft Excel, Word, Outlook, and SharePoint
• Experience liaising with and coordinating multiple team members to drive toward a goal
• Account management experience and Customer Service oriented, highly professional and a great attitude

Responsibilities

• Support as the Philippines subject matter expert on key employee life cycle processes such as on-boarding of new hires, data management, transfers, leavers, payroll setup, attendance record and benefit enrollments as required
• Managing local payroll providers, benefits brokers, HR advisors and other partners
• Responding to client queries and advising on benefits, international payroll, expense reporting, and other HR matters that invariably arise for clients hiring internationally
• Handle terminations, both straightforward and more complex situations, including attending calls and/or in-person meetings as the company’s local representative where required
• Good understanding of the Philippines’ Time and Attendance requirements and handling the Timesheets reports in accordance with the pay codes
• Serve as the expert and go-to person for all human resources functions in the Philippines
• Manage customer relationships in conjunction with members of the customer success team
• Handle ongoing matters with existing clients by pulling in appropriate members of the team to resolve client queries
• Work with the client and operations teams to identify and manage service improvement activities