Remote Implementation Specialist

Summary

Join us as an Implementation Specialist at Secureframe, where you'll play a key role in ensuring client success and satisfaction. This fully remote position requires close collaboration with various teams to establish strong relationships with customers and assist them in configuring our platform.

Requirements

• 1-2 years of experience in a client-facing role, such as technical support, project management, or IT consulting
• Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) is preferred
• Excellent project management skills, with the ability to handle multiple implementation projects simultaneously
• Strong empathy for customers and a solution-oriented mindset
• Outstanding communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Ability to collaborate effectively and balance the needs of both the Secureframe team and our customers

Responsibilities

• Develop a deep understanding of our product to effectively guide clients through the onboarding process
• Customize our product to meet the specific needs and requirements of each customer
• Analyze customer engagement with our product to enhance their usage and satisfaction during the implementation period
• Serve as the main point of contact for customers post-sale, ensuring a seamless transition to the Customer Success team
• Collect customer feedback and contribute to the continuous improvement of the implementation process and the Secureframe platform
• Facilitate seamless migrations for customers transitioning from other platforms to Secureframe
• Monitor implementation projects to ensure timely delivery, continuously refining processes for greater efficiency and customer satisfaction