Remote Inbound Coordinator

Summary

Join our team as an Inbound Coordinator and take inbound calls from clients, complete required intake, and connect on-demand telephonic requests to interpreters.

Requirements

• Proven success with providing exceptional customer service
• Ability to work successfully in a fast-paced environment
• Excellent written and oral communication, including proper spelling
• Reliable, collaborative, and works with an enthusiastic mindset
• Success working independently and within a team
• Ability to type 30 WPM minimum

Responsibilities

• Answer inbound calls
• Complete required client intake without errors
• Connect calls to the appropriate interpreter within LSA compliance and IBT performance standards
• Provide exceptional Customer Service to internal and external customers
• Adhere to personal attendance schedule and arrive for work on-time
• Communicate with call center managers, as appropriate, when issues arise
• Maintain full confidentiality and adhere to LSA's security policies at all times
• Complete interpreter evaluations as assigned or requested
• Complete internal case forms as appropriate
• Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with partial match