Remote IT Engineer Second

Summary

Join Bitso's diverse team as an IT Engineer professional to maintain computer software and hardware functionality, providing technical support, monitoring systems, and implementing IT policies.

Requirements

• 4+ years of experience in an IT Operations or IT Support role
• Proficient in English
• Strong oral communication skills to gather information from employees and explain technical concepts in simple language
• Strong written communication skills to create and update technical documentation
• AWS Cloud support knowledge
• Okta, Slack, MDM/UEM, Office 365, Endpoint Central experience
• Google Workspace for Business Configuration Experience
• Excellent software and hardware troubleshooting and problem-solving skills
• Strong MacOS and Windows configuration and troubleshooting skills
• Proficient at IT Service Desk and Remote Desktop Support
• Scripting experience in Bash, Python, Perl, or PowerShell
• Strong time management skills
• Skilled with industry-standard software and hardware management tools

Responsibilities

• Provide technical support to employees
• Monitor and maintain laptop and desktop computer systems
• Install and configure hardware and software
• Resolve technical issues promptly
• Implement and enforce IT policies and procedures

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Volunteering days
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more