Remote IT Helpdesk Technician

Life is too short to work for a boring company, so why don’t you join us?

We are looking for an IT Helpdesk Specialist with at least 3 years’ experience in a similar position.

The ideal candidate must provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Does that sound like you?

But first, let’s break the ice!

Who we are & what we do

At Leadtech, we work hard… and play harder! Our mission is to empower clients and employees to achieve its goals in the online business world.

Since 2009, we have been fostering innovative and creative techniques across a multitude of industries, making us pioneers in online project management.

Leadtech is dedicated to constant improvement, as well as inspiring new ideas and methods daily, for both the world in which we live and the future to come.

If you have a creative and innovative mind, Leadtech is looking for you!

Does this still look like your cup of tea? There’s more.

Responsibilities

You’re our perfect candidate if you:

• Serve as the first point of contact for customers seeking technical assistance by email, in person or ticketing tool.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Onboarding Leadtech’s users

• Provision and deprovision of workstation transferred from IT to users

• Provision and deprovision of users with Azure AD and Google Workspaces

• Installation, upgrade, and applications management remotely

• Manage HW’s warranties with the several suppliers.

• Maintenance of licenses

• Control about logistics and inventory

• Full technical support to workstations and peripherals

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures

• Inform management of recurring problems

• Stay current with system information, changes and updates

Your expertise in a nutshell

• Bachelors degree preferred
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Experience researching, analyzing and interpreting automated system problems
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support
• Advanced English Level

Extra awesomeness scores points!

• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Team interaction
• Planning and organizing

Some of the perks of working with us:

• Competitive salary
• Full-time, permanent contract
• Private health insurance
• 25 days of holiday + your birthday off
• Flexible vacation time (no blackout days)
• Flextime (7 - 09.30h / 15:30 - 18h)
• Free Friday afternoons (a 7-hour workday!)
• 35-hour week for the full month of August (free afternoons!)
• Up to 3 days a month remote work
• Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
• Permanent internal training + Annual budget for external training
• Team-building activities
• Monthly afterwork
• Free coffee and snacks
• Free fresh fruit
• Games room (Nintendo, table tennis, futbolín)
• Terrace at the office
• An innovative approach to all internal processes and businesses
• Work with the latest technologies + Career progress opportunities

Equal Employment Opportunity Employer

Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be a part of a great project!

Hiring process

• First step: 15-minute phone interview to get to know you
• Second step: Interview with HR and your future manager to talk about the position and how we approach work. It includes a brief skill assessment test
• Third step: HR’s timely response regarding the status of your application and/or a second interview

Sounds good? Apply now!

We’re looking forward to meeting you.

Location

You’ll have the flexibility to choose whether you’d like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.

If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city’s seafront. Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions.

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida Litoral, 12-14, 5ta planta. Barcelona. 08005) or to the email address [email protected], attaching to your request a document that can validate your identity.