Remote Helpdesk Technician

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

What’s in it for you

We are looking for a motivated and customer-oriented person to help and support the employees in our Athens premises or/ and remote users. As a Helpdesk Technician you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.

What you’ll do

• Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user;
• Be responsible for newcomers’ equipment, including setup, installation, and configuration of software and hardware based on individual user needs;
• Troubleshoot and support the conferencing amenities of our premises;
• Proactively provide information and regular communication to users on the progress of outstanding support calls while also providing an indication of timescale for resolution;
• Carry out user account maintenance for the new members, leavers and role changes;
• Collaborate with internal and external teams to resolve issues and improve processes.

What you’ll bring

• Experience providing IT technical support (at least 1 year);
• Customer-oriented mentality and excellent problem solving skills with critical thinking;
• Troubleshooting experience in Microsoft and Apple ecosystem;
• Good knowledge of Windows Operating systems and MS Office / G Suite applications;
• Knowledgeable skills of conferencing and audio visual systems;
• Familiarity with standalone and network printers;
• Strong teamwork mindset and willingness to collaborate with individuals;
• The ability to prioritize according to tasks as they arise.

Nice to Have

• Familiarity with Active Directory;
• Experience with ticketing systems (e.g Jira);
• Basic networking skills.
• Knowledge in Python scripting.

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