Remote IT Support Specialist

Summary

Join a team of passionate problem-solvers at Modernizing Medicine (ModMed) as we modernize healthcare through an intelligent cloud platform. As the go-to IT support person, you'll troubleshoot technical challenges, provide user support, and improve the user experience.

Requirements

• Experience supporting Apple, Linux, Windows and BYOD environments
• Experience supporting LAN/WAN networking and mobile computing environments
• Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc
• Experience supporting SaaS applications (G Suite, RingCentral, Zendesk, Okta, etc)
• Some knowledge of scripting in Bash, Python, Powershell, etc
• Strong customer service, organizational, prioritization, multitasking and communication skills
• A willingness to be flexible and adaptable to changing priorities and schedules
• Be available for an on-call rotational schedule that spans a week at a time

Responsibilities

• Manage service requests submitted to the service desk via calls, emails, and tickets
• Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team
• Answer IT related questions, provide advice and training to users
• Maintain user training manuals and procedures
• Log support requests for continued problem resolution and tracking
• Maintain one-to-one contact with users throughout the lifecycle of an incident or request
• Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience

Preferred Qualifications

• CompTIA A+ and CompTIA Network+ preferred
• Previous work experience in a corporate environment is preferred

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) with 50% matching contribution each payday of up to 6% of your compensation
• Paid Time Off program
• Paid Parental Leave program
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities
• Weekly catered breakfast and lunch
• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters