Remote Service Delivery Manager

Summary

Join our team as a Service Delivery Manager and work with a highly experienced and collaborative team in an exciting work environment. You will manage strategic live client accounts, handle multiple projects, understand change management, and build strong client relationships. Responsibilities include project leadership, service delivery, coordination with account management, and solution architecture. You will need 6+ years of D365 for F&O implementation experience. We offer competitive pay, performance-based bonuses, unlimited paid time off, and a comprehensive benefits package.

Requirements

6+ years of D365 for F&O implementation experience

Responsibilities

• Be responsible for delivery and management into strategic live client accounts within the Customer Care team
• Handling multiple projects/tasks simultaneously
• Understanding change management
• Build strong relationships with clients and partners
• Prioritize tasks and communicating commitments with clients & team members
• Work in a highly collaborative team environment
• Travel to client-site when necessary
• Serve as project lead and primary service delivery interface and point of contact for customer
• Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
• Provide the primary Solution Architect role for the customer
• Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction
• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service
• Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports

Preferred Qualifications

• Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
• Building relationships with clients and partners
• Prioritizing tasks and communicating commitments
• Working in a highly collaborative team environment
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

Benefits

• Competitive pay with and performance-based bonus
• Unlimited paid time off
• Flexible and affordable benefits program
• Medical, dental & vision coverage
• Flexible spending accounts
• Health reimbursement account
• 401(k) plan with a company match