Remote Mid-Market Account Manager, Deal Coordinator

Summary

Join KnowBe4's team as a Mid Market Account Manager Deal Coordinator and contribute to maximizing revenue by identifying upsell, cross-sell, and add-on opportunities. Assist in administrative functions, generate quotes, and update stats on a daily/weekly basis.

Requirements

• Associate’s Degree or equivalent work experience and education preferred
• Experience with MS Office (Word and Excel)
• Experience with Salesforce or other CRM preferred
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and team work skills

Responsibilities

• Generate quotes for Account Managers
• Assist with SOWs for customization and managed services
• Identify potential add-on/upgrade opportunities and alert the Account Managers accordingly
• Create prorated add-on, upgrade or cross sale opportunities as requested by the Account Managers via Chatter
• Update quotes when proration expires in a new month
• Log and monitor stats on a daily/weekly basis
• Execute post sale admin and order routing forms

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses