Remote Mid-Market Account Manager, Deal Coordinator

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Mid Market Account Manager Deal Coordinator will support the Account Management team in a fun and fast paced environment. Will be responsible for helping to maximize the revenue for the team by identifying potential upsell, cross sell and add-on opportunities. Will also assist in administrative functions to ensure that opportunities are quoted and routed in a timely manner.

Responsibilities:

• Generate quotes for Account Managers
• Assist with SOWs for customization and managed services
• Identify potential add-on/upgrade opportunities and alert the Account Managers accordingly
• Create prorated add-on, upgrade or cross sale opportunities as requested by the Account Managers via Chatter
• Update quotes when proration expires in a new month
• Log and monitor stats on a daily/weekly basis
• Execute post sale admin and order routing forms

Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Experience with MS Office (Word and Excel)
• Experience with Salesforce or other CRM preferred
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and team work skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.