Remote Onboarding and Operations Assistant

Summary

Join Moxie Partners, Inc. as a detail-oriented Operations Coordinator to ensure smooth business operations and growth.

Requirements

• Have experience working with US customers in a similar role (e.g., operations, database management)
• Experience working in a fast-paced environment
• Experience working with a CRM (Salesforce, HubSpot, Gainsight..)
• Are willing to work US hours (ranging from EST to PST)
• Boast strong written and verbal English skills
• Exhibit very high attention to detail and reliability
• Understand the importance of data privacy and compliance management
• Can execute tasks efficiently and effectively
• Raise issues or ideas contributing to the team’s operational growth

Responsibilities

• Assist the team in onboarding new providers and medical directors
• Help manage our client database updates and ensure correlating dashboards/reports are up-to-date
• Conduct documentation audits to ensure compliance with internal and external processes and standards
• Build, maintain, and update SOPs based on new requirements and processes
• Monitor, organize, and track data files, ensuring they are up-to-date and easily accessible
• Manage our virtual mailbox platform and ensure that centralization of mail is accessible and visible to all stakeholders
• Identify opportunities for improving data management and tracking systems
• Over time, own and be the point of contact for specific processes related to operations, onboarding, and compliance

Benefits

• Reliable internet connection (>30 mbps)
• Quiet working environment
• Proficiency in English