Remote Partner Operations Analyst

Summary

Join SmithRx as a Partner Operations Analyst to support core Plan Operations functions, ensuring high-quality product delivery. The ideal candidate will collaborate with the Partner Relationship Manager, lead audits and reconciliation efforts, create ad hoc queries, and maintain platform configurations.

Requirements

• Bachelor's degree or equivalent work experience preferred
• 4+ years of experience developing reporting or analytics in the healthcare and/or pharmacy space
• Robust analytical skills; advanced skills in Microsoft Excel. (Macros, Micros, Pivot table, V lookup, H Lookup etc.)
• Familiarity with analytics and visualization tools required. Bonus points for experience with Looker, Datadog, Jira, Tableau, and/or Salesforce
• Familiar with basic SQL queries
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Self-starter mentality: ability to work independently to manage their time and assigned partners, make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

Responsibilities

• Collaborate with Partner Relationship Manager to support daily operations including issues, projects, and opportunities for Third Party Administrator partners
• Lead audits and reconciliation efforts for both internal and external partners
• Ability to create ad hoc queries and reports to support issue resolution and partner needs
• Maintain platform configurations necessary for ongoing operations
• Communicate project status, escalating issues to leadership when appropriate
• Drive changes to improve workflow efficiency
• Participate in process and workflow documentation
• Serve as a mentor for new team members and a trainer for new processes
• Collaborate and provide support for member support and customer success teams
• Collaborate cross-functionally on system enhancements for workflow automation
• Become the subject matter expert for plan design configuration details
• Understand and facilitate account structure, eligibility, and accumulator requirements
• Validate system configurations for accuracy by monitoring inbound files from external partners
• Monitor ongoing Engineering operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, and reporting
• Support new partner integrations and client implementations
• Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise
• Interface with technical resources of partners to surface issues and tracking outstanding work requests

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities