Remote Onboarding Specialist

Summary

Join our team as an Onboarding Specialist and drive the implementation and deployment of Higher Logic's private white-label community software for customers. As a front-line relationship point of contact, you'll serve as primary project manager, define and implement deliverables, communicate expectations, and provide user training.

Requirements

• Excellent communication skills, both verbal and written
• Accepts responsibility, is self-motivated and accountable for achieving implementation and customer satisfaction targets
• Results-oriented, excellent ability to utilize and manage customer and internal resources to achieve goals
• Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers
• Strong organization skills to drive multiple, simultaneous implementations with a high-level of attention to detail
• Ability to work independently and unsupervised with sharp critical thinking and problem-solving skills

Responsibilities

• Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of the Higher Logic product suite
• Define, plan, and implement the deliverables and tasks required for successful implementations using a standard project management methodology to guide projects in a consistent and organized manner
• Effectively communicate project expectations and deliverables to internal and external project team members in a timely and clear fashion
• Understand existing processes and recognize and propose changes to improve quality, reduce costs, and accelerate timelines as well as share best practices and product knowledge with peers and team members
• Provide user training via the Web or on-site for onboarding and the effective use of the software and best practices
• Elicit feedback from the customer relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation
• Work cross functionally with internal teams to resolve and report technical product issues, test new features, and collect client requirements post-sale
• Conduct all business in accordance with Higher Logic policies and procedures

Benefits

• Competitive compensation
• Comprehensive health benefits package
• 401(k) plan with employer match
• Healthcare and dependent-care flexible spending account
• Company short-term and long-term disability insurance
• Company culture that recognizes its employees
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals
• Significant advancement opportunities for outstanding performers