Remote Onboarding Specialist

closed
Logo of steercom - Key Message. Delivered.

steercom - Key Message. Delivered.

πŸ“Remote - United States

Job highlights

Summary

Join Steer's thriving Customer Success team as an Onboarding Specialist and drive the continued success of our software solutions in the automotive industry. This is a unique opportunity with tremendous growth potential, where you’ll play a key role in shaping the future of automotive software.

Requirements

  • 1+ years of experience in onboarding where you owned a time target
  • Experienced using HubSpot, Salesforce or a similar CRM tool
  • Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
  • Ability to effectively solve customer escalations as needed, interacting with customer support, development, and product to see issues through from start to finish
  • Ability to learn new software applications quickly
  • Ability to adapt quickly in a fast-paced, startup environment

Responsibilities

  • Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers
  • Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly
  • Partner with departments such as technical support, development, and product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship
  • Assist in building processes and assets that enable steer to scale the Customer Success organization
  • Proactively identify and mitigate cancellations, seeking assistance internally as needed
  • Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new product capabilities by customers
  • Provide strategic insights and feedback to the Product team on what is working and what is not, to drive increased sales velocity and adoption

Preferred Qualifications

  • Experience working in the automotive technology industry
  • Experience working at a CRM or SaaS company
  • Experience working at a growing startup

Benefits

  • 100% remote
  • 100% employer paid medical insurance
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • 401k
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative and innovative work culture
  • Opportunities for career growth and development
This job is filled or no longer available