Remote Onboarding Specialist

Summary

Join Steer's thriving Customer Success team as an Onboarding Specialist and drive the continued success of our software solutions in the automotive industry. This is a unique opportunity with tremendous growth potential, where you’ll play a key role in shaping the future of automotive software.

Requirements

• 1+ years of experience in onboarding where you owned a time target
• Experienced using HubSpot, Salesforce or a similar CRM tool
• Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
• Ability to effectively solve customer escalations as needed, interacting with customer support, development, and product to see issues through from start to finish
• Ability to learn new software applications quickly
• Ability to adapt quickly in a fast-paced, startup environment

Responsibilities

• Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers
• Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly
• Partner with departments such as technical support, development, and product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship
• Assist in building processes and assets that enable steer to scale the Customer Success organization
• Proactively identify and mitigate cancellations, seeking assistance internally as needed
• Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new product capabilities by customers
• Provide strategic insights and feedback to the Product team on what is working and what is not, to drive increased sales velocity and adoption

Preferred Qualifications

• Experience working in the automotive technology industry
• Experience working at a CRM or SaaS company
• Experience working at a growing startup

Benefits

• 100% remote
• 100% employer paid medical insurance
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• 401k
• Learning Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative and innovative work culture
• Opportunities for career growth and development