Remote Operations Intern

Summary

Join Kiva's team as a part-time volunteer Operations Intern and contribute to expanding financial access and helping underserved communities thrive. As a Kiva U.S. Operations Intern, you will work closely with our Operations team to drive forward the way we support entrepreneurs during the loan origination process and manage delinquency of our borrowers.

Requirements

• At least 21 years of age or older by January 21, 2025
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Responsibilities

• Screening and approving loan applications alongside our review team
• Supporting borrowers via text and phone calls throughout their fundraising campaign
• Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track
• Piloting process and infrastructure improvements to our operations
• Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience
• Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva
• Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike
• Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives
• Improving training materials and resources for Capital Access Managers

Benefits

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
• References are gladly given for successful participants
• $800 a month (before taxes) stipend to its volunteers