Remote Operations Specialist

Summary

Join us on our mission to help make music live forever as an Operations Specialist, leading operations for clients and delivering excellent services.

Requirements

• +2 years knowledge or experience in online music royalty distribution processes and their standards (DDEX, CISAC…)
• +4 years experience in project management, technical account management, or client support in technical environments
• Ability to effectively communicate with team members, stakeholders, and external partners
• Highly organized, multitasker, and with strong attention to detail
• Initiative, drive, enthusiasm, and entrepreneurial attitude
• Excellent decision-making, critical thinking, and problem-solving
• Passion for listening, asking, understanding, and communicating
• Love for teamwork and learning
• Basic knowledge of SQL or NoSQL queries, Python and its frameworks
• Be comfortable dealing with a large amount of data and numbers
• Fluency in English is a must. Proficiency in Spanish and Catalan is highly appreciated, but not mandatory

Responsibilities

• Perform a transversal role, translating new customers’ needs into technical specifications
• Delivering excellent services and results to clients, both internally and externally
• Implement and run Quality Assurance processes for every delivery
• Understanding clients’ needs and finding optimal solutions
• Discerning the technical capabilities of the tools and the team and translating them to clients
• Transforming clients’ challenges into opportunities for growth
• Creating better internal processes and leading changes
• Developing creative solutions for existing and new clients

Benefits

• Flexible working hours and location
• Unlimited time off because we believe that you know best when you need to rest
• You can make the role your own and run your own development
• Flat hierarchy
• Online language classes to improve your Spanish or English
• Online and onsite courses and music industry workshops run by inhouse experts
• We’ll provide you with all equipment needed for you to be comfortable
• Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house