Remote Operations Specialist

Summary

Join Unite Us as an Operations Specialist and contribute to unlocking the potential of every community. This multi-faceted role involves technical configuration, database management, and operational workstreams in a fast-paced environment.

Requirements

• Basic understanding of databases
• Strong aptitude for managing a large data set, and/or Excel expertise
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
• Strong listening skills, attention to detail, and decision making skills
• Good command of English both oral and written and customer service skills

Responsibilities

• Work independently to gather, maintain, and configure large data sets with great attention to detail
• Accurately enter data into backend of platform for in-network and/or out-of-network organizations
• Ensure current processes are followed, and suggest process updates that support the work of the Operations team
• Perform auditing activities in the Unite Us Platform to maintain healthy and accurate networks
• Support and contribute to ad hoc projects such as database cleaning to ensure data health as well as content creation / documentation for business processes
• Configure community-based organizations, customers, and custom forms in the platform and add information into our CRM tool
• Vet community organizations as they onboard into coordinated networks to ensure appropriate service classification and required documents are received
• Collaborate with team members to ensure a community-based organization is structured appropriately according to their unique needs and workflows
• Execute on manual builds of Resource Directories (including the Kaiser Permanente Directory, ad hoc manual builds for key customers, and strategic builds that support contract closure and execution)
• Manually review out-of-network organizations to review for duplicates and other data quality issues, and execute on processes to enhance data integrity

Benefits

Remote work