Remote Partnership Implementation Manager

Summary

Join our team as a Partnership Implementation Manager and oversee the integration of key partners into our virtual pediatric and family mental health care services.

Requirements

• 3+ years of experience in healthcare partnerships, implementation management, or operations, preferably in a virtual healthcare or mental health setting
• Strong project management skills with a proven ability to drive successful cross-functional initiatives
• Robust analytical skills, with the ability to leverage data to inform strategy, process improvements, and business decisions
• Exceptional communication and presentation skills, with the ability to convey complex information to executive stakeholders and diverse teams
• Ability to thrive in a fast-paced, dynamic environment, with a proactive and solution-oriented mindset
• Familiarity with healthcare compliance standards (HIPAA, etc.) and contractual frameworks

Responsibilities

• Lead the end-to-end process of integrating new partners (payers, healthcare providers, and third-party platforms) into our virtual care ecosystem
• Develop and execute detailed project plans for new partnership implementations, tracking milestones, timelines, and deliverables
• Continuously evaluate and refine onboarding and integration processes to optimize efficiency, scalability, and partner satisfaction
• Serve as the primary point of contact among internal teams (Clinical, Operations, Growth & Marketing, People, Product Development)
• Manage all operational components of ongoing partnerships including referral pathways, satisfaction, reporting and quarterly/annual presentations
• Work with internal teams to develop and deliver training materials and resources that enable partners to effectively engage with our systems and services
• Ensure that all partnerships comply with regulatory requirements and contractual obligations, collaborating with legal and compliance teams as needed
• Utilize data and analytics to assess partnership performance, provide actionable insights, and recommend improvements to enhance service delivery and partner collaboration

Benefits

• $100,000 - $130,000 annualized salary
• A Flexible Time Off Policy (take what you need)
• 12 Company Holidays and a company close-down for the last week of December
• Flexible remote work environment
• Comprehensive benefits package, including health, dental, and retirement plans
• Opportunities for professional development and growth