Remote Product and Engineering Operations Manager

Summary

Join a highly experienced group of founders in building the future of banking for tech-comfortable retirees, as an early and formative member of the Charlie team. You will play a leading role in creating and maintaining an environment that fosters innovation, excellence, and speed of execution.

Requirements

• At least 5 years of product ops experience, ideally building scalable FinTech web and mobile applications focused on consumers
• Excellent verbal, written, presentation and interpersonal communication skills
• A positive can-do attitude
• Organized and results-oriented
• A BA/BS degree

Responsibilities

• Process: Work with product and engineering to establish an agile process and cadence for a growing and ever-evolving team and product
• Team Communication: Proactively communicate and collaborate across all teams within the company to analyze information, communication, and process needs; resolve conflicts, and evolve and adapt processes accordingly
• Customer Communication: Obsessively follow all communications with customers and ensure that the tools and communication channels being utilized are effective and efficient
• Tools: Assess and select internal tools required for the product, engineering, marketing, and operations teams to operate at optimal efficiency
• Documentation: Build a centralized repository of documentation for all teams to contribute to. Routinely maintain and update documentation
• Analytics and Reporting: Collaborate with Product Managers, Engineers, and Business Intelligence Engineers to implement processes that are embedded into the product lifecycle to provide the organization with useful data and analytics to make informed decisions. Monitor dashboards, and routinely surface any flags
• Presentation: Generate weekly dashboards surfacing work, performance, and delivery metrics across the Product and Engineering teams. Build management and board decks for weekly leadership meetings and board meetings
• Recruitment: Work with Product and Engineering hiring managers to participate and assist in all stages of recruitment and onboarding processes

Benefits

• Equity ownership
• Competitive compensation
• Medical, vision and dental coverage (US employees)
• 401k with company match (US employees)
• Three weeks of annual vacation after the first year of employment. Two weeks during the first year
• 8 observed US holidays