Remote Product Leader

Summary

Join our mission-driven organization as a strategic Product Leader to strengthen client relationships, reduce churn, and enhance service delivery.

Requirements

• 10+ years in SaaS or customer-focused industries with experience managing product lines, client relationships, and profitability
• Proven ability to lead cross-functional teams to achieve shared goals, ensuring cohesive performance across multiple departments
• Skilled in budget management and P&L oversight, with a track record of delivering significant EBITDA growth and effective cost management
• Demonstrated expertise in addressing and resolving complex client challenges with a focus on strategic and customer-centered solutions
• Strong communicator, capable of building consensus and presenting insights to executive leadership

Responsibilities

• Develop and execute a client retention strategy tailored to address current retention issues and enhance client satisfaction
• Implement customer engagement programs that boost loyalty and satisfaction, improving client retention rates and experience across all touchpoints
• Oversee product profitability with a strategic approach to budgeting, balancing revenue targets with operational investments
• Lead and inspire cross-functional teams in engineering, sales, marketing, and client support to ensure seamless client experiences and strong alignment with retention goals
• Take proactive measures to manage and resolve client concerns, handling high-stakes client issues and effectively managing service escalations
• Leverage insights from retention metrics and client feedback to make informed, strategic decisions that directly address client needs
• Build a high-performance, client-centric culture within the team, focusing on strategies that increase employee engagement and retention

Benefits

• $1,000 employee referral bonus
• Flexible paid vacation/personal time policy
• 6 weeks paid parental leave