Remote Product Operations Manager

Summary

Join Counterpart Health as a Product Operations Manager to help improve the operating model of our pods and product organization. As a company, we employ an empowered pod model for our technology team - putting pods in the center of solving for business and user outcomes.

Requirements

• Minimum of 5+ years experience
• At least 3+ years experience working with empowered product organizations
• Comfortable and proficient with SQL and data analytics and can define effective KPIs
• Experienced with product organization tooling and the latest best practice (Jira, Linear, ProductBoard, Aha!, Pendo, etc)

Responsibilities

• Work alongside product managers, designers, engineers, data scientists, researchers, clinical and all of our interdisciplinary pod teams to figure out where we have inefficient cross-team systems
• Focus on identifying and solving the highest impact process enhancements for our pods, stakeholders and our leadership team
• Be a collaborator with pods in developing KPIs that ladder up to our OKRs for the year and specifically measure the work being shipped in a meaningful way for our users and business
• Support and integrate with our user research, customer success, product support, sales, and clinical teams to make sure teams have access to and are engaging with customers regularly and accessing those insights actively
• Partner closely with our VP of Product to coalesce roadmaps, status updates, run projects, and deliver improved pod operations
• Be accountable to developing and supporting process improvement changes for our technology team’s SDLC and portfolio management to improve overall learning velocity by the pods

Benefits

• Performance-based bonus program
• 401k matching
• Regular compensation reviews to recognize and reward exceptional contributions
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Generous flexible time-off policy
• Remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews