Product Operations Manager

Summary

Join our multi-disciplinary team at Pomelo Care as a Product Operations Specialist to empower our product and technical organizations in helping mothers have healthy babies.

Requirements

• 5+ years professional experience in digital product operations, or similar operational experience working closely with a technical team on a digital product
• Passionate about the problem Pomelo is trying to tackle
• Scrappy and able to build operational processes from 0, but also have the vision to know how to scale them when needed
• Comfortable scoping and tackling ambiguous problems
• Comfortable learning about and working across different technical systems
• Willing to roll up your sleeves and tackle any operational challenges, no matter how big or small
• Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not have as much product knowledge or expertise as yourself
• A strong communicator who can quickly understand the needs of different audiences and adapt communication appropriately
• Strong analytical and problem-solving skills: SQL experience is preferred, but at a minimum you’re comfortable working with spreadsheets and pivot tables

Responsibilities

• Become an expert in all of Pomelo’s products, and help define business processes that surround them
• Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science
• Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support
• Execute and continuously improve processes leading up to feature launch to ensure a successful launch, as well as provide ongoing support of our product and patients