Remote Professional Services Project Manager

Summary

Join our team as we engage customers in implementing our industry-changing platform that’s modernizing the way organizations use data.

Requirements

• Associate’s degree in a technical field or relevant work experience
• 2-3+ years of customer-facing project management experience in professional services/software implementation
• Ability to adapt templated project plans to suit unique customer engagements and evolving needs
• Proven ability to prioritize multiple projects across various customers while meeting deadlines
• High emotional intelligence for effective collaboration with diverse customers and teams
• Strong written, verbal, presentation, and visual communication skills
• Demonstrated curiosity, willingness to learn, and a proactive approach

Responsibilities

• Lead Customer Onboarding: Manage onboarding projects in collaboration with customers and internal CX partners
• Customer Engagement: Schedule and facilitate customer meetings, providing clear agendas and meeting notes
• Project Oversight: Prepare and present project status reports to align with customer project stakeholders, addressing progress, risks, issues, and achievements
• Risk Management: Identify, document, and escalate project risks internally to ensure customer satisfaction and project success
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams to ensure excellence in customer experience, smooth transitions between lifecycle stages, and long-term customer success

Benefits

• Competitive compensation with a generous bonus program
• Fully paid health, vision, and dental insurance premiums for your entire family
• Company-paid life insurance, short and long-term disability insurance, and legal coverage
• Remote-forward, super flexible, casual, and enjoyable environment with open PTO
• Charitable donation matching and community philanthropy opportunities
• Wellness programs catered to individual needs