Remote Program Manager, Digital Adoption

Summary

Join BeyondTrust as a Program Manager, Digital Adoption to help ensure timely return on investment for customers through digital and automated motions. You will optimize and expand our Digital Adoption program, working cross-functionally with teams like adoption, product management, user experience, and customer success.

Requirements

• Strong communication skills
• Ability to work cross-functionally with teams like adoption, product management, user experience, and customer success

Responsibilities

• Develop and help implement effective digital playbooks and programs to drive product adoption and reduce churn through digital interactions
• Analyze data to identify trends and make data-driven decisions to improve customer outcomes
• Utilize a proactive approach to identifying and resolving data issues; proactively communicate with internal stakeholders to align on new opportunities or mitigate risks
• Cross-collaborate with various teams including adoption, product management, user experience, customer success, etc., to ensure BeyondTrust understands our customers’ current state in using our products
• Serve as a liaison between Customer Success and Adoption teams by sharing content in an impactful way to improve customer experience and results
• Continually look for improvement of processes and tools to further evolve BeyondTrust’s digital program management methodologies to ensure process and program delivery quality and scalability
• Develop supporting documentation including requirement specifications and process documentation

Preferred Qualifications

• BeyondTrust products
• Gainsight CS, PX, Communities
• Salesforce
• MS Office