Remote Program Manager, Enterprise Learning Operations

Summary

Join us and let's shape the AI Economy together! The Enterprise Project Manager will play a crucial role in supporting the Director of Learning Design, Enterprise Solutions by optimizing and reinforcing operational processes, managing learning solution projects, and ensuring consistency across client programs.

Requirements

• 3-4 years of experience managing complex projects, preferably in EdTech, learning solutions, or content development
• Experience creating operational infrastructure, implementing systems, and reinforcing processes to improve efficiency and consistency across multiple projects
• Familiarity with the process of hiring and managing SMEs (e.g., content developers, instructors, data/AI coaches) and experience in ensuring high standards of quality across learning programs
• Proven ability to identify areas for operational improvement, test new systems, and drive process optimization
• Ability to work with multiple departments (account management, content, product) to ensure successful project execution and alignment with strategic goals
• Comfortable working in a fast-paced, dynamic environment with the ability to handle multiple projects and prioritize competing deadlines
• Demonstrated experience managing client-facing projects, with an ability to proactively identify and resolve challenges

Responsibilities

• Lead specific learning solution projects, overseeing milestones, deliverables, and timelines to ensure the successful execution of client programs
• Work closely with the account management and content development teams to reinforce and streamline operational processes across projects
• Create and maintain project timelines, ensuring sufficient wiggle room for content development while meeting client deadlines
• Ensure consistency in operations and learning solutions across different clients by leveraging successful practices and templates from one program to another
• Design and implement operational systems to support content development and ensure seamless client delivery
• Oversee and review the hiring and onboarding processes for Subject Matter Experts (SMEs), data/AI coaches, and instructors. Ensure quality assurance processes are followed and consistent across all programs
• Test, evaluate, and optimize operational systems and processes, ensuring they support scalability and efficiency

Benefits

• Insurance or subsidies based on country
• Unlimited Time Off, with a minimum time off recommendation
• 10 company-paid holidays
• Official company-wide holiday for the last week of the calendar year
• Access to free data skills training through our programs