Remote Project Manager

Summary

Join our global Customer Success organization as a Project Manager and work alongside customers to onboard and expand their use cases of Tines. You will partner with our Customer Success Engineers and Managers to ensure customer success and drive progress and accountability.

Responsibilities

• Support Professional Services engagements to increase rapid adoption among our customers
• Create, customize and deliver customer Statements of Work
• Work with pre-sales teams, external partners, and Customer Success Engineers on scoping efforts for professional services
• Run point on managing timelines, communications, change management and UAT (user acceptance testing) throughout professional services engagements
• Work closely with Customer Success Managers on proactivity and prescriptive Enterprise Onboarding processes
• Compile customized weekly and monthly progress reports and communicate insights and risks to internal and external teams
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Partner with a Customer Success Manager to review the health of a customer and make suggestions on success plans
• Develop and track actionable and measurable success metrics
• Help unblock customers and Customer Success Engineers throughout engagements
• Potentially drive internal projects, like Product Feature Betas, Migrations, Data initiatives and more
• Diplomatically disagree and align when dealing with different stakeholders