Remote Renewal Specialist

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Sprinto

πŸ“Remote - India

Job highlights

Summary

Join our team as a Renewal Specialist to manage customer contract renewals, ensure high retention rates, and drive growth through upselling and cross-selling opportunities.

Requirements

  • Experience: 2 to 4 years of experience in a similar role, preferably in SaaS, technology, or a related industry
  • Education: Bachelor’s degree in Business, Marketing, Communications, or a related field
  • Strong negotiation and communication skills
  • Proven ability to manage multiple tasks and priorities simultaneously
  • Familiarity with CRM software and other sales tools
  • Analytical mindset with the ability to interpret customer data and feedback
  • Excellent organisational skills and attention to detail

Responsibilities

  • Manage Renewal Pipeline: Oversee the contract renewal process from start to finish, ensuring timely renewals and minimising customer churn
  • Customer Communication: Engage with customers to understand their needs, address concerns, and provide solutions that align with their goals
  • Upselling & Cross-selling: Identify opportunities to upsell or cross-sell additional products and services during the renewal process
  • Retention Strategy: Develop and implement strategies to increase customer retention and loyalty, including personalized outreach and customised renewal packages
  • Collaboration: Work closely with the sales, customer success, and finance teams to ensure seamless contract renewals and accurate forecasting
  • Data Management: Maintain accurate records of all renewal activities, customer interactions, and contract details in the CRM system
  • Reporting: Provide regular reports on renewal performance, customer feedback, and retention metrics to management
  • Customer Advocacy: Act as a customer advocate, ensuring their voices are heard and their needs are met throughout the renewal process

Benefits

  • Remote First Policy
  • 5 Days Working With FLEXI Hours
  • Unlimited Leave Policy
  • Group Medical Insurance (Parents, Spouse, Children)
  • Group Accident Cover
  • Company Sponsored Device
  • Education Reimbursement Policy

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