Sales Engineer

Summary

Join JumpCloud's rapidly expanding Pre-Sales Engineering team as a technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform, providing tailored product demonstrations, and uncovering customer pain points and challenges.

Requirements

• Excellent written and verbal communications skills
• Ability to make the complex simple
• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
• Comfortable with public speaking
• Desire and ability to learn new complex concepts
• Drive to help move prospects through sales process

Responsibilities

• Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform
• Providing tailored product demonstrations
• Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
• Support direct and partner sales teams with product related questions and skill development
• Building relationships with partners through technical enablement and co-selling
• Assist prospects with setup and configuration of time based trials
• Provide technical Q&A to prospects as they progress through trial
• Assess prospect readiness to enter a formal sales cycle
• Understand implementation best practices to advise on the quickest customer time to value
• Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
• Provide evaluation framework for prospects to follow in their POC

Preferred Qualifications

• 2-7 years experience in a technical Sales Engineering or similar role
• Experience working in the ANZ region
• Strong knowledge of Cloud/SaaS technologies
• Strong understanding of Active Directory environments
• Understanding of network architecture
• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
• Familiarity with MDM, RMM, or similar endpoint solutions
• Familiarity with MFA technologies such as TOTP, WebAuthn is a good to have
• Experience configuring and deploying identity and/or directory solutions
• Experience with scripting languages, PowerShell is preferred and a good to have
• Experience with both direct and channel/partner sales cycles
• Experience with MEDDIC Sales Methodology is good to have