Sales Representative, Chat

Summary

Join a remote company based in Austin, Texas, as a Chat Sales Representative at ZenBusiness. You will play a crucial role in delivering exceptional customer experience while driving sales growth. The ideal candidate has full-time availability during the 8-hour shift operating hours and possesses excellent communication and interpersonal skills.

Requirements

• Minimum High School Diploma/GED required
• Minimum 50 wpm typing speed
• Proven experience meeting and exceeding sales metrics
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-centric mindset
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Salesforce or similar CRM software is a plus
• A passion for learning and self-improvement

Responsibilities

• Assist customers through Chat, Phone and/or email inquiries, guiding them through the sales process using the ZenBusiness Sales Methodology
• Inform and Close Sales: Provide customers and prospects with comprehensive information about ZenBusiness products and services. Utilize effective sales techniques to close deals and exceed sales targets
• Pipeline Management: Maintain an engaged pipeline with prospective customers by setting future check-in appointments and follow-ups
• Professionalism : Maintain a high level of professionalism in all interactions with potential clients. Strive to establish a "WOW Experience" with each interaction, leaving customers satisfied
• Data Management: Update and maintain accurate customer information within Salesforce during and after each customer contact. Ensure that all customer records are up-to-date and complete
• Product Knowledge: Stay updated on ZenBusiness products and services, as well as industry trends. Take the initiative to expand your industry knowledge continuously

Benefits

• PTO
• Company Paid Medical and Vision Coverage for Employees and Dependents
• Dental
• Disability
• Life Benefits
• 401K + matching
• 10 Paid Holidays
• Parental Leave
• Military Leave
• Employee Assistance Program
• Pet Insurance
• Stock Options