Remote Senior Director, Account Management

Job Summary:

The Sr. Director, Account Management for Togetherwork’s Nonprofit product will be a senior leader driving the success and growth of strategic Enterprise accounts. This role is pivotal in strengthening customer relationships, enhancing the daily customer experience, and leading a high-performing Account Management team.

You will be responsible for deepening engagement with Key Accounts by understanding their unique needs, optimizing our service delivery, and aligning our products and solutions to maximize value. By developing a comprehensive knowledge of our offerings and customer organizations, you will play a key role in expanding our partnerships and driving long-term growth.

Responsibilities

Lead the Daily Customer Experience for Key Accounts:

• Build and strengthen customer trust by consistently delivering value and exceptional service.
• Develop deep, lasting relationships to foster customer loyalty and improve retention rates.
• Serve as a strategic advisor, guiding customers on product usage best practices and driving feature adoption.
• Understand customers’ business objectives and align our solutions to help them achieve their goals effectively.

Communicate Proactively and Effectively:

• Develop compelling presentations (using PowerPoint) to address various scenarios, including:
  • Quarterly Business Reviews
  • Strategic recommendations
  • Financial and retainer usage opportunities
  • Results reporting and performance metrics
  • Best practices for product adoption
• Identify growth opportunities by uncovering potential upsell and cross-sell prospects.
• Analyze customer needs and distill insights into clear, actionable presentation materials.
• Facilitate two-way communication by sharing feedback with Product Management and Support teams while keeping clients informed with consolidated updates.

Drive Customer Retention and Renewals:

• Secure annual and multi-year contract renewals by establishing strong business routines and leading negotiations.
• Ensure alignment on financial deliverables and timelines throughout the renewal process.
• Collaborate closely with the development team to recommend enhancements based on client feedback, driving product innovation.
• Maintain detailed and accurate records of customer interactions, agreements, and key financial data in Salesforce and other systems.

Requirements

• 6-10+ years of experience in account management, client leadership, or related roles within the software, technology, or SaaS industry, with a focus on high-touch customer engagement.
• Minimum of 2 years of experience working with large nonprofit organizations, including an understanding of their unique challenges and needs.
• Proven track record of managing Enterprise accounts, with success in driving retention, securing renewals, and expanding customer relationships.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex ideas, strategies, and recommendations.
• Intermediate PowerPoint skills with the ability to develop compelling presentations.
• Strong negotiation and contract management abilities, with a history of closing high-value deals.
• Exceptional analytical and problem-solving skills, adept at assessing customer needs and developing tailored solutions.
• Strategic mindset, capable of understanding market trends, anticipating changes, and adapting strategies accordingly.
• Highly organized and detail-oriented, with excellent time management skills to prioritize and manage multiple tasks effectively.
• Customer-centric approach, dedicated to building and maintaining long-term relationships.
• Collaborative team player, with a proven ability to work cross-functionally and influence without direct authority.
• Bachelor’s degree in a related field preferred, but not required.
• Familiarity with Salesforce or other CRM software is preferred.
• Experience with fundraising tools or related SaaS applications is a plus.

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $130,000 - $140,000 USD per year