Remote Senior Director of Global Services

Summary

Join our team as a Senior Director of Global Services and lead high-performing services teams to empower and enable enterprise customers. Develop and execute services strategies, foster executive relationships, and maximize NetBrain adoption.

Requirements

• You have a Bachelor’s degree with a STEM concentration
• You have a network engineering background with a CCNP or equivalent certification preferred
• Proven track record of leading successful teams that have exceeded goals in service delivery
• You are a clear and thorough communicator with your team and customers
• You have a keen sense of the big picture with the ability to make the most of the resources at your disposal

Responsibilities

• Develop and lead the services strategy and execution in alignment with our global go to market strategy and objectives
• Ensure high quality delivery of projects ensuring positive customer feedback
• Establish and foster executive relationships within our largest partners and accounts
• Gain an understanding of NetBrain’s use cases and value propositions and strategize how to effectively utilize our resources to service our customers and maximize NetBrain adoption in their networks
• Continuously build and improve our services offerings and engagement strategies
• Mentor and coach a team of Network Automation Consultants to effectively deliver value to our customers through NetBrain services
• Build a services plan to maximize NetBrain adoption among customers, and fosters customer retention and increases customer satisfaction
• Define goals with measurable results, and continuously evaluate how NetBrain can improve it’s services offering

Benefits

• Estimated base salary is between $210,000 - $285,000 + Bonus & Stock Options
• 401k and medical/dental coverage