Remote Senior Director, Revenue Operations

Summary

Join a leading accessibility solutions provider as a Senior Director of Revenue Operations to drive operational excellence across sales, marketing, and customer operations.

Requirements

• Bachelor’s degree in Business, Operations Management, or a related field
• 7+ years of experience in Revenue operations, focusing on sales, marketing, and customer operations
• Proficiency in CRM and marketing automation platforms (e.g., Salesforce, HubSpot)
• Proven leadership and team management skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with a high level of accuracy

Responsibilities

• Enable and Optimize: Collaborate with commercial business leaders to define, implement, and streamline our go-to-market strategy
• Process Improvements: Enhance sales and marketing efficiency by enforcing processes, policies, change management protocols, and data governance
• Requirements Gathering: Facilitate and coordinate the requirements gathering process with business system experts and analysts
• Daily Operations: Oversee day-to-day revenue operations, ensuring the team delivers critical data intelligence to commercial leaders
• Player-Coach Model: Adopt a hands-on management approach, working closely with the analyst team to gather and define requirements and processes
• Commercial Reporting: Work with data and reporting teams to standardize reporting for commercial KPIs
• Commercial Analysis: Develop analysis protocols for commercial reporting, focusing on trends such as pipeline properties and conversion rates
• Funnel Analysis: Collaborate with commercial functions to create a comprehensive view of full-funnel performance, aiming to minimize customer acquisition costs
• Executive Reporting: Support executive deliverables, including Board Reviews and strategic planning
• Commercial and Territory Planning: Oversee sales planning, pipeline management, and forecasting; partner with sales leadership to align territories and compensation plans

Benefits

• Full-time salaried position
• Competitive benefits package, including bonus opportunities and unlimited vacation/FTO