Remote Senior Director, Strategy & Operations

Summary

Join Brightline as a Senior Director, Strategy & Operations, and play a pivotal role in shaping the company's operational foundation and guiding key strategic initiatives.

Requirements

• 10+ years of experience in business operations or strategic leadership roles, preferably in high-growth companies, exposure to consulting/government a plus
• Proven ability to lead within a complex and fast-moving environment, balancing strategic vision with hands-on execution
• Strong data acumen, you thrive on solving ambiguous problems by digging into data to uncover insights and inform decisions
• Track record of building and scaling operational processes, ideally within the healthcare, technology, or digital health sectors
• Exceptional communication skills and experience leading cross-functional teams toward a common goal
• Ability to manage multiple priorities with a calm, results-driven approach in high-stakes environments
• Previous experience managing a team, and managing projects across multiple departments and teams
• A passion for improving healthcare outcomes through innovative digital solutions and a strong alignment with Brightline’s mission to support families' mental health

Responsibilities

• Lead the design and execution of 0-1 strategic initiatives that drive business objectives and scale Brightline’s operational capacity
• Collaborate with the executive team to develop business plans, key performance indicators (KPIs), and objectives that align with company goals and growth ambitions
• Use market insights and competitive analysis to identify opportunities for expansion, including the development of new service offerings and entry into new markets
• Build, manage, and optimize operational work plans that ensure efficiency, scalability, and high-quality service delivery across all touchpoints
• Work cross-functionally with teams including product, engineering, data science and clinical operations to build systems and processes that enable us to meet ambitious goals
• Ensure continuous improvement of operations through data-driven decision-making, proactive problem-solving, and the introduction of innovative, scalable solutions
• Serve as a critical connector across Brightline’s teams to ensure alignment and execution of strategic priorities
• Partner with product, engineering, clinical, and customer experience teams to build, implement, and refine scalable products and processes that address core business challenges
• Collaborate closely with finance and growth teams to manage resources, optimize budgeting, and ensure operational efficiencies that support sustained growth
• Analyze key operational data to develop strategies that accelerate progress, identify areas for improvement, and enhance operational effectiveness
• Use data to set priorities, monitor progress, and assess the success of initiatives, ensuring that operations run smoothly and deliver measurable outcomes
• Drive operational insights and continuous feedback loops to ensure agility and responsiveness to changing market dynamics

Benefits

• Medical + Dental + Vision + Disability + Life Insurance
• 14 Paid Holidays + Flexible PTO + Sick Days + Parental Leave
• Learning and Development Reimbursement
• Health and Wellness Stipend
• Home Office Reimbursement
• 401k
• Stock Options