Remote Senior Manager, Operations Warehouse Projects

Summary

Join our team as a Senior Operations Manager at iHerb, where you will lead company operations functions across multiple states and countries, maximizing growth and profitability. This role involves implementing initiatives to optimize workflow, collaborating with departments, and establishing performance reporting systems.

Requirements

• Excellent interpersonal, communications, public speaking, and presentation skills
• Solid working knowledge of e-Commerce operations, budgeting, customer service, IT, business development, and strategic planning
• Ability to generate respect and trust from peer groups, support staff and external constituencies
• Ability to lead, plan and manage change
• Must be able to travel
• Strong grasp of business strategy and ability to prioritize opportunities
• Demonstrated success in managing and developing direct reports
• Critical thinker, strong at problem solving
• Excellent process improvement capability
• Intellectually savvy – ability to translate conceptual ideas and concepts to practical use
• Knowledge of Microsoft Word, Excel, and PowerPoint required
• Generally requires a minimum of ten (10) years B2C e-Commerce senior operations management experience

Responsibilities

• Advise the executive management team on key planning issues and make recommendations on important business decisions, strategic planning, and resource allocation
• Establish operational processes/process improvement initiatives
• Ensure quality control of all facility output as it pertains to customer satisfaction and delivery of services
• Establish and monitor performance reporting systems
• Conduct regular meetings with department heads to ensure that priorities are clear and coordination is good
• Ensure activities comply with organizational requirements for quality management, legal stipulations and general duty of care
• Facilitate resolution of issues between departments
• Take charge in high-priority crises
• Direct facility operations to meet budget and other financial goals
• Direct short-term and long-range planning and budget development to support strategic business goals
• Establish the performance goals, allocate resources, and assess policies for senior management
• Demonstrate successful execution of business strategies for company products and services
• Guide development of organization through high growth as well as stable growth phases
• Direct and participate in acquisition and growth/expansion activities to support overall business objectives and plans
• Participate in capital market development, including participation in road shows, bank meetings, analyst meetings and more
• Develop, establish, and direct execution of operating policies to support overall company policies and objectives
• Develops and monitors Distribution performance metrics to identify trends and areas for improvement
• Conceives and oversees development and implementation of new systems, processes and technologies to improve quality, throughput, and efficiency. Measures improvements
• Develops new processes to support new Distribution business
• Manages all network level process/system improvement projects. Works closely with counterparts at each site to ensure clean implementation

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours