Remote Senior Product Manager, Revenue Systems & Efficiency

Summary

Join our mission to eliminate every barrier to mental health as we revolutionize mental healthcare by removing barriers that prevent people from getting the help they need. We're looking for a Senior Product Manager for Revenue Systems & Efficiency to drive strategic improvements across internal systems.

Requirements

• 7+ years of experience in product/project management preferably in healthcare revenue operations that are ideally tied to improved financial and sales outcomes
• Proactive and creative problem-solver who takes initiative in implementing new approaches and processes
• Experience with building end-to-end sales and customer lifecycle flows that inform operational excellence and optimization within Salesforce Sales Cloud
• Experience with managing vendor relationships, including defining scope of work and driving deliverables
• Experience with implementing and integrating new tools and products into a CRM that support a more operationalized sales lifecycle such as Hubspot (Demand Generation), SmartSheet (Project Management), IronClad (Contract Lifecycle Management), etc
• Experience with data sharing via ETL/API to ensure seamless integration between our CRM and other downstream products
• Demonstrated ability to design operational and technical processes to meet required investment
• Experience balancing many cross-functional stakeholders, including executive stakeholders, and capacity to operate with a General Manager Mindset
• Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive trade-offs throughout the product lifecycle
• Self-starter with bias to action and orientation towards business outcomes
• Exceptional team player who will embrace ambiguity, take initiative to anticipate and solve problems, consistently follow through on commitments, and build positive and productive working relationships
• Exceptional communication, collaboration and interpersonal skills, including the ability to manage large projects cross-functionally
• Adept at delivering effective written and verbal communications - you can simplify the most complicated concepts for any audience
• Resilient & passionate: We’re just at the start of a long journey to eliminate every barrier to mental health, and change is a constant
• Effective at balancing analytical thinking and an orientation towards results with strong user empathy when making decisions
• Technical background with the ability to learn new technologies quickly, and comfortably and effectively discuss the trade-offs and benefits of various approaches with your engineering partners
• Must be comfortable working independently in a fast-paced environment with time-management skills, attention to detail, and demonstrated ability to multitask
• Must be driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others

Responsibilities

• Contribute to our mission to eliminate every barrier to mental healthcare for our members
• Lead and collaborate cross-functionally with RevOps, Sales, Customer Success, Implementation, Finance, and Legal to identify a strategic roadmap of investment for internal systems efficiencies
• Project manage the delivery of the Revenue Systems & Efficiency roadmap - from the software development to internal teams’ enablement. Ensure a successful rollout end-to-end
• Lead initiatives and projects tied to a single source of truth for collaborating teams within Salesforce and for them to work in a more automated, scalable, and productive manner
• Lead initiatives and projects that strive to improve our operations and integration with our CRM, Salesforce, to enable better operational processes (e.g., tools specific to Contract Lifecycle Management, Demand Generation, etc.)
• Act as a thought partner with other operational and executive leaders to help navigate complex challenges and inform the roadmap
• Work with the wider Product org to set strategy within your team’s scope and act as the subject matter expert within that scope for the organization
• Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints
• Gather data-driven insights about our users and the market landscape to propose solutions that have a meaningful impact on core metrics for the business
• Develop goals and associated KPIs to understand the impact of your team’s work and iterate on launches, in partnership with Data Science
• Develop deep relationships with cross-functional partners (design, engineering, data science, operations, sales, marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive
• Organize and facilitate sprint ceremonies for your team including backlog grooming, planning, stand-ups, and retrospectives
• Manage and identify both internal and external project risks, issues, and dependencies, anticipate and remove impediments, and collaborate closely with internal developers & external partners
• Cultivate and sustain effective partnerships and foster a culture of continuous improvement to enhance effectiveness and adopt good practices

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes