Senior Product Manager

Summary

Join Crunchtime as a Product Manager and drive the strategic growth of our Operations Execution platform. Lead bold product innovations to help restaurant chains optimize their businesses. You will be at the forefront of transforming restaurant operations, working directly with customers and steering our platform toward aggressive expansion. This role offers the opportunity to scale a proven, market-leading product. You will focus on customer and product discovery while driving execution, working with cross-functional teams. The ideal candidate is a visionary, customer-obsessed individual who thrives on high-growth challenges and wants to shape the future of restaurant technology.

Requirements

• 5+ years of experience managing B2B software products
• Experience building and iterating products with cross-functional teams in an agile environment
• Excellent written and verbal communication and presentation skills with the ability to articulate customer problems to solve
• Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback
• Experience using customer and product discovery frameworks
• Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields

Responsibilities

• Drive aggressive growth strategy to rapidly scale our market-leading platform across all restaurant chain segments
• Pioneer breakthrough features through bold experimentation and direct customer discovery in restaurant environments
• Conduct hands-on customer research including on-site restaurant visits and operator interviews to uncover untapped market opportunities
• Lead competitive innovation by identifying and capturing emerging market trends before competitors
• Build and execute strategies for new product capabilities and market segments
• Lead the development and execution of the product vision and strategy
• Define and analyze growth metrics to inform product success

Preferred Qualifications

• Experience leveraging Lean Product Development methodologies
• Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields
• Experience commercializing software products
• Experience with significant change management and projects spanning multiple product offerings and technical platforms

Benefits

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace, Headspace+)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds