Remote Senior Relationship Manager

Summary

Join our dynamic team at SAVii as we revolutionize employee wellness services in emerging markets. As an Account Manager, you will build relationships with clients, conduct business reviews, and achieve client relationship targets.

Requirements

• Minimum of three years of account management experience, with a total of five years of work experience in banking, fintech, or any financial industry
• Strong people person and an expert in two-way communication (oral and written)
• Ability to build relationships, influence others, and obtain results through working with others
• Organized, high energy, and results driven, capable of being a leader within the company
• Superior problem-solving skills, ability to identify issues, root causes and solutions
• Able to work with a diverse team

Responsibilities

• Building and maintaining relationships with clients and key personnel
• Conducting business reviews to ensure clients are satisfied with our products and services
• Alerting the sales team to opportunities for further sales within key clients
• Achieving client relationship targets and KPI’s as set by the Head of Sales
• Escalating and resolving areas of concern as raised by clients
• Monitoring company performance against service level agreements and flagging potential issues
• Updating the CRM and ensuring account managers are aware of changes within clients
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Any other responsibilities that your immediate manager may assign