Remote Senior Sales Operations Manager

Summary

Join Oyster, a global employment platform that helps companies hire, pay, and care for talent anywhere. We're seeking a Senior Sales Operations Manager to optimize sales and post-sales processes, refine Salesforce CRM, and collaborate with cross-functional teams.

Requirements

• 5+ years of experience in Revenue Operations, Sales, or GTM operations, with demonstrated experience in driving process improvements and optimizing tools
• In-depth understanding of the entire sales lifecycle, from lead generation to customer success
• Experience in creating and maintaining reports and dashboards for key metrics
• Experience with sales analytics and forecasting tools, using data to drive strategic decisions
• Proficiency in Salesforce and common sales tech stacks, including experience in CRM optimization and tool integrations
• Proven track record in designing and implementing efficient sales and post-sales processes
• Demonstrated ability to drive process improvements and operational efficiency
• Proactive problem-solver with a keen eye for detail and the ability to anticipate and resolve issues before they escalate
• Excellent cross-functional collaboration skills, particularly with Sales, Customer Success, Marketing, and Product teams
• Strong verbal and written communication skills, with the ability to collaborate effectively across departments and time zones
• Strong project management skills with the ability to lead cross-functional initiatives
• Ability to manage multiple projects simultaneously while effectively prioritizing tasks based on business needs

Responsibilities

• Support in the design and implementation of efficient sales and post-sales processes to streamline operations and enhance productivity
• Optimize Salesforce CRM and the broader sales tech stack, ensuring scalability and alignment with business goals
• Collaborate cross-functionally with Sales, Customer Success, Marketing, and Product teams to ensure smooth alignment and communication
• Create and maintain insightful reports and dashboards, ensuring visibility into key metrics and promoting good data hygiene
• Assess and improve tools and workflows to support scalable growth and foster continuous improvement
• Liaise with the sales enablement team to propose and support initiatives that boost team performance and align with company objectives
• Analyze sales data and performance metrics to identify trends, uncover insights, and recommend improvements to processes and strategy
• Assist with the sales forecasting process and ensure accurate pipeline data to support informed decision-making
• Facilitate seamless handoffs between sales and post-sales teams, improving the customer journey and experience
• Drive cross-functional initiatives to identify bottlenecks and opportunities for efficiency across the GTM team
• Monitor and ensure compliance with internal policies and procedures to ensure consistency across the sales and post-sales lifecycle

Benefits

• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more)
• Mental health support: We consider your mental health a top priority. We offer access to Plumm , a mental well-being service, to support your mental health
• Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction)
• WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!