Remote Services Operations Analyst

Summary

Join our global team and see why it's so special to be a part of Mitratech! We are seeking a highly organized, detail-oriented Services Operations Analyst to work closely with Professional Services project team members and leadership to help deliver client projects efficiently.

Requirements

• Excellent organizational skills and the demonstrated ability to effectively coordinate, plan, monitor and track projects as described
• Ability to understand and report project costs against budgets and forecasts
• Extremely thorough with meticulous attention to detail, a strong sense of responsibility, and a high level of accountability
• A confident results-driven self-starter with sound decision-making skills who sets priorities and executes with minimal supervision
• Team player with strong analytical and problem-solving skills and the ability to negotiate alternative solutions in a diplomatic manner
• Ability to accurately review and monitor projects and tasks in order to forecast resources, identify scheduling problems, and to raise any issues in a timely fashion
• Proficiency in Excel
• Experience working with Salesforce, PSA tools such as FinancialForce, etc
• Demonstrated success in project coordination with a fundamental knowledge of project planning process and methodologies
• Strong auditing and data analysis skills
• Data integrity management
• Strong written and verbal communication, with high proficiency or fluency in English

Responsibilities

• Own, lead and manage project reporting and administration from opportunity through go live
• Participate in meetings with Project Managers to ensure deadlines are being met and the project is kept on target; drive for results and deadlines
• Drive client on-boarding projects forward by building and managing a realistic schedule and project forecast; facilitate and foster communication within and across teams
• Drive internal process improvements and methodology within the services org as needed to ensure successful and satisfied clients
• Produce high quality presentation materials, reports, workflows, processes definitions, and other project artifacts as required
• Exemplify excellence by setting high standards for themselves and others, while demonstrating endurance and negotiating through major obstacles
• Writing and documenting SOPs, flowcharts and other documents for services operations and communicating these to the services teams
• Manage the time entry cadence of the services teams