Remote Setup and Support Specialist

Zipdev is looking for a Setup and Support Specialist to collaborate with our client, who has a platform that helps unlock the full sales potential of automotive dealers across the US and Canada using a proprietary multi-channel advertising and analytics sowftare platform combined with a team of high-touch digital strategy experts. By utilizing our extensive data library, DMS connectivity, and our digital advertising and attribution solutions, our SaaS platform enables automotive dealerships to capture more customers, optimize digital advertising spend ROI and maximize profitability while also providing mission-critical insights into the dealershipʼs automotive operations.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways. Come join us as we take on the automotive industry by storm.

We are seeking a dedicated Setup & Support Specialist with at least 2 years of experience to join our team. In this role, you will be responsible for the initial setup of accounts across various platforms, including Google Ads, Facebook, WPTM, and contracting. You will create detailed step-by-step builds for all channels and act as the Mission Control for task assignments.

What Youʼll Do:

• Setup: Conduct initial account setups for Google Ads, Facebook, WPTM, and contracting. Create comprehensive guides and workflows for efficient onboarding.

• Support: Provide clear and effective communication to assist associates. Troubleshoot issues and offer solutions promptly.

• Technical Proficiency: Utilize tools such as Salesforce for case management and support. Familiarity with GTM, GD4, and vehicle app setups in Merchant Center is essential.

• Proactive Problem-Solving: Think outside the box to provide explanations and solutions to challenges that arise during setup and support processes.

• Minimum of 2 years of experience in a setup or support role, preferably within the automotive industry.

• Strong communication skills and a customer-oriented approach.

• Background in basic setups for Google, Facebook, and other digital tools.

• Experience with Salesforce and task management systems like Mission Control.

• Excellent communication and documentation skills as we continue to refactor and scale our code base!

• Currently living in Latin America.

• Excellent English level.

• Work remotely Monday - Friday, 40 hours a week (no weekends)

• Vacation: 10 business days a year

• Holidays: 5 National Holidays a year

• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)

• Parental Leave

• Health Care Reimbursement

• Active Lifestyle Reimbursement

• Quarterly Home Office Reimbursement

• Payroll Deduction Purchase Plans

• Longevity Bonus

• Continuous Learning Bonus

• Access to Training and Professional Development Platforms

• Did we mention it’s REMOTE?!!

One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!