Remote Solutions Engineer

Summary

Join our team as a Solutions Engineer at BetterCloud! Collaborate with Sales and Customer Success to architect solutions for customers' SaaS applications. Assist in educating internal teams and customers on best practices.

Requirements

• 2+ years of experience in a customer facing Solutions Engineering capacity
• Strong familiarity with SaaS applications such as G Suite, Okta, Microsoft 365, Box, and Dropbox, preferably on an administrative level, as well as REST APIs
• Ability to think critically and logically under pressure and to quickly communicate complex ideas around a technical topic
• Have the ability to quickly learn new technical concepts and be self-directed in your learning
• A positive attitude towards change and ability to adapt
• Ability to handle customer situations with empathy and ownership

Responsibilities

• Serve as trusted advisor to prospects and customers throughout the sales process and customer lifecycle
• Understand customer requirements and communicate the business value of solving technology problems using BetterCloud
• Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers
• Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform
• Execute the delivery of POCs for customers that have more complex use cases, to illustrate product capabilities and how they align specifically with customer objectives
• Build relationships with customers by serving as the technical liaison for both sales and success teams
• Participate in responding to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales

Preferred Qualifications

Certification in relevant SaaS application (G-Suite, Office 365, Okta, Box, etc)

Benefits

• Competitive salary
• Full benefits package
• Career growth with an industry innovator