Remote Support and Implementation Engineer

Summary

Join our team as a Support & Implementation Engineer to provide high-level onsite and remote IT technical liaison and implement enterprise solutions. The position requires collaboration with other technical support and engineering teams.

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field
• At least 2 years experience in a similar field
• Fluency in French language and excellent command of English, with excellent verbal and written communication skills in both languages
• Resident in a central African country and/or willing to travel to Africa
• Willing to travel and work extra hours when needed
• Experience in database engines (Oracle, MS-SQL, and PostgreSQL)
• Experience in operating systems (Linux and MS Windows)
• Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
• Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere)
• Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
• Knowledge in Directory Services (AD & LDAP)
• Excellent personal skills
• Professional effective communication, verbal and written
• Customer oriented mentality
• Details oriented and a team player
• Work with integrity and ethics
• Initiative and self-managed
• Time management and result oriented

Responsibilities

• Implement and install solutions at customer's infrastructure platforms
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers
• Act positively and respond promptly to the customer’s requests/tickets
• Prepare, review and ensure the accuracy of technical documentation
• Provide Basic troubleshooting for software problems covered in training
• Utilize help desk software to keep an accurate account of all incoming calls, opened incidents, and requests
• Conduct Preventive / Corrective Maintenance visits
• Perform any other job-related duties related to work

Preferred Qualifications

• Experience in large enterprise environments with emphasis on payments, remittance solutions
• Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure
• Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies
• Knowledge of PKI Infrastructure and Certificate Authorities
• Knowledge of database engines (MySQL and NoSQL Databases)
• Knowledge of server and client operating systems (Linux Distros, MS Windows)
• Knowledge in Object Storage management
• Experience in financial/Banking solutions
• Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak)
• Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM)