Remote Tech Services Associate I

Summary

Join our team as a Technical Services Associate I and provide first and second level IT support to over 300 user accounts across the Smart Warehousing employee community both in person and remotely.

Requirements

• Associates degree or higher in technology-based discipline or high school diploma and 2+ years of prior technology or help desk support experience
• Experience with Microsoft Office 365
• Ability to lift 50 lbs
• Experience with troubleshooting hardware (Printers, PCs, Chromebooks, Tablets, Scanners, etc.)
• Strong customer service and communication skills, both verbal and written
• Experience with remote desktop applications and help desk software
• Experience in a help desk environment preferred
• Experience with Windows
• Flexibility to work a variety of shifts
• Experience with Mac OS preferred
• Knowledge of basic networking fundamentals preferred
• Related technical certifications preferred

Responsibilities

• Responsible for resolving Tier 1 & basic Tier 2 IT Help Desk tickets
• Acts as initial point of contact for technical assistance
• Supports the management of IT assets and inventory, tracking equipment and users, including purchasing restock
• Deploys and recalls IT equipment as needed, setting up new users and shipping out equipment
• Creates, maintains, and updates user accounts in various software platforms
• Completes basic configuration changes in Smart Warehousing’s inventory management system, SWIMS
• Troubleshoots and repairs IT hardware
• Follow up via email, phone call, direct message, or other internal avenue in a timely manner to clarify issues and ticket information

Benefits

• Competitive compensation packages
• A wide range of benefits including 401K with company match
• Medical, Dental, and Vision healthcare plans
• Parental leave
• Professional growth and internal promotion opportunities due to continuous organizational growth
• Holiday pay
• Flexible work schedules for headquarter positions and multiple shift options for warehouse roles