ModSquad is hiring a
Remote Technical Customer Support

Summary

The job description is for an experienced technical support representative role at an IT consulting firm that provides tailored services to various industries. The role involves responding to customer inquiries through phone calls and emails. The company, ModSquad, is a global provider of managed digital engagement services with over 10,000 employees worldwide.

Requirements

• Tech-savvy and Windows Admin knowledgeable
• Basic knowledge of Windows OS and Server OS
• Experience using remote access software
• Experience in an IT helpdesk environment
• Prior experience with phone and ticket support
• Great reading capabilities and comprehension
• Strong note taking skills

Responsibilities

Respond to customer inquiries through inbound phone calls and emails